Refund Policy

Squirrelly Technologies Private Limited ("Flexprice," "we," "our," or "us") provides a billing and subscription management platform. This Refund Policy ("Policy") sets out the conditions under which refunds, credits, or adjustments may be issued in connection with your use of the Flexprice Services.

By subscribing to or using the Services, you agree to be bound by this Refund Policy. This Policyshould be read together with the Flexprice Terms of Service and any applicable Order Form, which together govern your relationship with Flexprice.

Flexprice's Refund Policy is designed to be fair and transparent while reflecting the nature of software-as-a-service ("SaaS") offerings, where significant infrastructure and operational costs are incurred regardless of individual usage patterns.

1. GENERAL POLICY — NO REFUND DEFAULT

ALL FEES PAID TO FLEXPRICE ARE GENERALLY NON-REFUNDABLE.

Once a payment has been processed or a billing cycle has commenced, Flexprice is not obligated to issue a refund under ordinary circumstances. This includes, but is not limited to:

• Subscription fees for any portion of a billing period already commenced.

• Usage-based charges incurred in respect of any billing period.

• Platform fees, onboarding fees, implementation fees, and setup costs.

• Minimum commitment fees or contracted minimum spend amounts.

• Annual subscription fees paid in advance.

• Promotional credits, trial credits, or credit grants, which have no monetary refund value.

• Overage charges for usage in excess of any included plan allowance.

Flexprice's decision on any refund request shall be final and binding. Flexprice reserves the right, at its sole and absolute discretion, to decline any refund request without providing a reason.

2. REFUND ELIGIBILITY MATRIX

The following table summarises the refundability of common charges:

The above matrix is indicative. Flexprice's sole and absolute discretion applies in all cases. Any credit issued is to the Customer's Flexprice account wallet only, and carries no cash value.

3. LIMITED EXCEPTIONS

Flexprice may, at its sole discretion, consider issuing an account credit (not a cash refund) in the following exceptional circumstances only:

3.1 Verified Service Outage

If the Services experience a verified, material, unplanned outage lasting more than twenty-four (24) consecutive hours that is solely attributable to Flexprice's infrastructure failure (and not to factors outside Flexprice's control), you may submit a credit request. The maximum credit issuable under this provision shall not exceed the pro-rata value of the affected subscription days, capped at one (1) month's subscription fee. Such credit shall be applied to your account wallet and has no cash value.

3.2 Duplicate Billing

If you are charged more than once for the same transaction due to a verified technical error on Flexprice's part, Flexprice will correct the duplicate charge. You must report the duplicate charge within fifteen (15) days of the erroneous invoice date. No interest or compensation shall be payable for any period of duplicate charge.

3.3 Billing Before Service Availability

If Flexprice charges you for a Subscription before the Services are made available to you, and such delay exceeds five (5) business days from the contracted start date, you may request a credit for the period of non-availability.

For the avoidance of doubt: change of mind, failure to use the Services, dissatisfaction with features, pricing objections, or any dispute with a third-party integration do not constitute grounds for a refund or credit under any provision of this Policy.

4. ANNUAL SUBSCRIPTION DOWNGRADE OR CANCELLATION

If you have purchased an annual Subscription and cancel before the end of the annual term:

• No cash refund will be issued for unused months.

• Flexprice may, at its sole discretion, issue a pro-rata credit to your account wallet for the

remaining unused full months of the annual term, less any discounts applied at the time of

annual purchase and less any applicable administrative handling fee of up to 10% of the

remaining value.

• Such credit may only be applied to future Flexprice Services and cannot be converted to

cash or transferred.

• Credits are valid for twelve (12) months from the date of issuance and expire automatically thereafter without any obligation on Flexprice.

Downgrades to a lower subscription plan do not entitle you to any refund or credit for the difference in plan pricing. Plan changes take effect at the start of the next billing cycle.

5. TERMINATION FOR CAUSE BY CUSTOMER

If you terminate your Subscription on the grounds that Flexprice has materially breached the Terms of Service and failed to remedy such breach within the applicable cure period, you may submit a written refund request. Flexprice will evaluate such requests on a case-by-case basis. Any approved refund shall be limited to a pro-rata portion of unused pre-paid subscription fees for the remaining term after the verified breach date, and shall be issued as account credit, not cash, unless otherwise required by applicable law.

For the avoidance of doubt, termination for any reason other than a verified, unremedied material breach by Flexprice does not entitle you to any refund.

6. HOW TO SUBMIT A REFUND OR CREDIT REQUEST

To submit a refund or credit request, you must:
- Send a written request to manish@flexprice.io with the subject line "Refund Request —

[Your Account Name]."

• Include your account name, registered email address, invoice number(s), the amount in

dispute, and a detailed description of the grounds for your request.

• Submit your request within fifteen (15) calendar days of the invoice date or the event giving rise to the request, whichever is earlier. Requests submitted outside this window will not be considered.

Flexprice will acknowledge receipt of your request within five (5) business days and will endeavour to provide a determination within thirty (30) calendar days of receipt. Flexprice may request additional documentation or evidence from you to evaluate your request.

Flexprice's determination of any refund or credit request shall be final and binding. No refund or credit shall be deemed approved unless Flexprice provides express written confirmation.

7. METHOD OF REFUND

Where Flexprice approves a refund (as opposed to an account credit), the refund shall be

processed using the same payment method used for the original transaction. Flexprice shall not be responsible for any delays caused by third-party payment processors, banks, or financial institutions.

Approved refunds will be processed within fifteen (15) business days of written confirmation. In all other approved cases, Flexprice's preference and default practice is to issue account credits to your Flexprice wallet rather than cash refunds.

8. FREE TRIALS AND PROMOTIONAL PERIODS

If you access the Services during a free trial or promotional period, no fees are charged and accordingly no refund is applicable. Any credits granted during a trial period are promotional in nature, carry no monetary value, and are forfeited at the end of the trial if not used. Conversion to a paid plan after a free trial is non-refundable from the date of conversion.

9. ENTERPRISE AND CUSTOM CONTRACTS

Customers on enterprise agreements or custom contracts governed by a Master Services

Agreement ("MSA") or Order Form should refer to the refund and credit provisions contained in their applicable MSA or Order Form, which may differ from this Policy. In the event of any conflict between this Policy and an executed MSA or Order Form, the MSA or Order Form shall prevail.

10. CHARGEBACKS AND PAYMENT DISPUTES

Initiating a chargeback or payment dispute with your bank or payment provider without first engaging Flexprice's dispute resolution process is a breach of these Terms. If you initiate an unwarranted chargeback, Flexprice reserves the right to:

• Immediately suspend or terminate your account and access to the Services.

• Recover any amounts subject to the chargeback plus an administrative fee.

• Report the disputed transaction to credit agencies or fraud prevention services as permitted by law.
  
  

Flexprice encourages all customers to contact Flexprice Support before initiating any payment dispute, so that concerns can be addressed promptly and amicably.

11. TAXES
All refunds or credits, where applicable, are calculated on the pre-tax fee amount. Applicable taxes, duties, or government levies charged on the original transaction are governed by applicable tax law and are not refunded by Flexprice. You are responsible for your own tax obligations arising from the receipt of any refund or credit.

12. CHANGES TO THIS REFUND POLICY

Flexprice reserves the right to modify this Refund Policy at any time. Changes will be posted on the Flexprice website with a revised "Last Updated" date. Your continued use of the Services following the posting of any changes constitutes your acceptance of the revised Policy. It is your responsibility to review this Policy periodically.

13. GOVERNING LAW

This Refund Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India, in accordance with the Flexprice Terms of Service.

14. CONTACT US

For any questions or concerns regarding this Refund Policy, or to submit a refund or credit request, please contact:

• Name: Manish

• Email: manish@flexprice.io

• Address: G 16/27, Ground Floor, Office Cabin, DLF Phase 1, Gurugram 122002, India

• Office Hours: 9:30 AM to 6:30 PM IST, Monday to Friday (excluding public holidays)
  
  

We will acknowledge your query within twenty-four (24) hours and aim to resolve it within thirty (30) days.

By using the Flexprice Services or making any payment to Flexprice, you acknowledge that you have read, understood, and agreed to this Refund Policy.