Privacy Policy

Squirrelly Technologies Private Limited ("Flexprice," "we," "our," or "us"), a company iincorporated under the Companies Act, 2013, with its registered office at G 16/27, Ground Floor, Office Cabin, DLF Phase 1, Gurugram, 122002, India, owns and operates the Flexprice platform and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, and protect information in connection with:

• Our website (flexprice.io and related domains)

• Business contacts (prospects, customers, partners, vendors)

• Users who interact with us for support, sales, or marketing purposes

This Privacy Policy is prepared in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws.

1. SCOPE AND RELATIONSHIP TO CUSTOMER AGREEMENTS

This Privacy Policy does NOT govern Customer Data processed within the Flexprice product

environment pursuant to a Master Services Agreement (MSA) or similar agreement.

• Flexprice's Services are designed to operate without requiring customers to provide end-user personal data to us. However, customers may choose to submit personal data in event payloads or other free‑form fields. In such cases, Flexprice processes that data solely as a processor on the customer’s behalf, and customers remain responsible for ensuring that any data they submit complies with applicable data protection laws.

• Customer Data (including any personal data customers choose to input into the Services) iis processed on behalf of the customer in accordance with the applicable MSA, not under this Privacy Policy.

• Customers are solely responsible for their own use and handling of any personal data they input into the Services.
  
  

Role of the Parties: When processing Customer Data on behalf of a customer within the Flexprice product environment, Flexprice acts as a data processor (or equivalent term under applicable data protection laws), and the customer acts as the data controller. Such processing is governed by the applicable Master Services Agreement between Flexprice and the customer and, where required by law, a separate Data Processing Addendum (DPA).

Subprocessors: Flexprice may use third-party subprocessors (e.g., cloud hosting providers, analytics services, email delivery services, and optional integrations such as Stripe or monitoring tools) to assist in providing the Services. A current list of subprocessors is available upon written request to Flexprice. Flexprice will not add or change subprocessors that have access to Customer Data without providing Customer with at least thirty (30) days' prior notice, except where required by law or in an emergency. Customer may object to any new or changed subprocessor for reasonable data protection concerns, in which case the Parties will work in good faith to find a commercially reasonable alternative

This Privacy Policy applies to:

• Information we collect when you visit our website or interact with our marketing materials

• Business contact information of customer representatives, prospects, partners, and vendors

• Support and account management communications
  
  
  

2. INFORMATION WE COLLECT

a) Business Contact Information: When you interact with Flexprice (e.g., request a demo, contact support, subscribe to updates), we may collect: 

• Name, work email address, job title, company name, work phone number

• Account credentials (username, hashed passwords)

• Communication preferences

b) Technical and Usage Information: We automatically collect technical information when you use our website or Services:

• IP address, browser type, device identifiers, operating system

• Pages visited, time spent, referral source

• Cookies and similar tracking technologies

c) Information We Do NOT Collect: Flexprice does not intentionally collect:

• Sensitive personal data or information (SPDI) such as financial account details, health information, biometric data, or government-issued ID numbers

• Personal data of your end users or customers (unless you voluntarily input it as Customer Data under your MSA)

Do not submit sensitive personal information via our public website or support channels.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Deliver relevant marketing content

Types of cookies we use:

• Essential cookies: Required for website functionality

• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics)

• Marketing cookies: Used to deliver relevant ads and measure campaign effectiveness

Your choices:

• Most browsers allow you to block or delete cookies via browser settings.

• Blocking cookies may limit your ability to use certain features of our website.
  
  

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We engage third-party service providers (e.g., cloud hosting, email delivery, analytics, customer support tools) who process information on our behalf under strict confidentiality obligations.

• Business Partners: With your consent, we may share your information with partners for joint marketing or integration purposes.

• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal process, or enforceable governmental requests, or to protect our rights, property, or safety.

• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

• Customer Data Usage Restrictions: Flexprice does not use Customer Data processed within the Flexprice product environment for any purpose other than providing the Services to the applicable customer, as described in the Master Services Agreement. Specifically, Flexprice does not:

• Use Customer Data to train machine learning or AI models

• Analyze Customer billing data beyond what is required for service delivery and invoicing

• Resell Customer Data to third parties

Customer Data is processed solely on behalf of the customer as a data processor and is not used for Flexprice's own commercial purposes

6. DATA RETENTION

We retain your information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)

• Resolve disputes and enforce our agreements

When no longer needed, we securely delete or anonymize your information.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your

information, including:

• Encryption of data in transit and at rest

• Access controls and authentication mechanisms

• Regular security assessments and monitoring

• SOC 2 Type II certified infrastructure

However, no system is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access resulting from events beyond our reasonable control (e.g., hacking, force majeure events).

8. DATA LOCALIZATION AND INTERNATIONAL TRANSFERS

• Your information is stored and processed primarily in India and the United States. Flexprice uses infrastructure providers such as AWS (US and India regions) and Google Cloud Platform (multi-region) to deliver the Services.

• When we transfer personal data to third countries (e.g., for cloud hosting, support services, or subprocessors), we use appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission

• Reliance on adequacy decisions (where applicable)

• Binding corporate rules (for intra-group transfers)

• A copy of our Standard Contractual Clauses and list of transfer mechanisms is available upon request.

• Customer Data processed within the Flexprice product environment may be stored in US or India regions depending on the customer's selected configuration and service plan.

Customers may contact support to request specific regional preferences where technically feasible.

9. CHILDREN'S PRIVACY

Flexprice services are intended for business users and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

11. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

We will respond within 30 days.

12. CONTACT US / GRIEVANCE REDRESSAL

If you have questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact the Grievance Officer:

• Name: Koshima Satija

• Email: koshima@flexprice.io

• - Phone: +91 9810488200

• Address: G 16/27, Ground Floor, Office Cabin, DLF Phase 1, Gurugram 122002, India

• Office Hours: 9:30 AM to 6:30 PM IST, Monday to Friday (excluding public holidays)

We will acknowledge your complaint within 24 hours and aim to resolve it within 30 days.

13. GOVERNING LAW

This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Bangaluru, Karnataka, India.

By using our website or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.